Enjoyable Experiences for All
The NASCAR Hall of Fame strives to provide all of our guests with an enjoyable experience by offering services to assist with various needs and abilities.
Our facility is equipped with various features and amenities that we hope will create an environment that is welcoming for all. If you have questions or would like to receive additional information regarding the accessibility of our facility and resources, please contact us at 888-902-6463.
The NASCAR Hall of Fame is located adjacent to a 1000-space public parking garage accessible via Brevard St. Assisted parking spaces are located on levels P3 and P4. The garage is a short distance to the NASCAR Hall of Fame. After exiting the garage space, you may access the facility by utilizing the side entrance of Buffalo Wild Wings adjacent to the parking garage.
A limited number of courtesy wheelchairs are available for our guests while they are touring the museum. Courtesy wheelchairs can be found at the Customer Services desk located in the main lobby and will require a photo ID for reserving. Courtesy wheelchairs are offered on a first-come, first-served basis.
The High Octane Theater is equipped with wheelchair seating. An elevator is available for accessing front row spaces while seating on the back row of the theater setting is also available and can be accessed from the main level.
Elevators are located throughout the NASCAR Hall of Fame.
Alternate Banking Experience
Glory Road allows visitors to access two points of varying degrees of track banking. An alternate experience has been developed for those who choose not to access these points. An assisted call button is located at the Alternate Banking Experience to signal a Guest Services Representative to assist you in experiencing this modified experience. NASCAR Hall of Fame staff is not permitted to transfer guests from a wheelchair to the unit. You should plan your visit with someone who can physically help you.
The iRacing Simulator attraction is equipped with a unit that is accessible for wheelchairs to assist with the feeling of racing behind the wheel. Drivers can qualify, race around the track and shift the gas and gears with the steering wheel accommodated pedals.
Sign Language Interpretation
Sign language interpreters are available, upon request. If you require sign language interpretation, please contact us or call 704-654-4400. Please contact us two weeks prior to your visit so that we may be able to arrange accordingly. These requests are subject to the availability of an interpreter.
Most of the video presentations / clips featured throughout the NASCAR Hall of Fame are open-captioned.
Do you allow pets inside?
No. We only allow service animals inside.
How is a service animal defined?
Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. Public entities must allow miniature horses to accompany people with disabilities where “reasonable.” Four factors may be used to determine what is reasonable:
- The miniature horse is housebroken.
- The miniature horse is under the owner’s control.
- The facility can accommodate the miniature horse’s type, size, and weight.
- The miniature horse does not compromises legitimate, necessary safety requirements.
What questions may be asked about the service animal?
When it is not obvious what service a dog provides, a public entity may ask two questions:
- Is the service animal required because of a disability?
- What work or task has the service animal been trained to perform?
When might a service animal not be allowed entry?
A public entity is not required to permit a service animal if the animal would create a legitimate safety risk or would fundamentally alter the nature of a public entity’s programs, services, or activities.
Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?
No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.