Plan your visit
to THE HALL

The NASCAR Hall of Fame strives to provide all our guests with an enjoyable experience by offering services to assist with various needs and abilities. The NASCAR Hall of Fame is a KultureCity Certified Sensory Inclusive Venue.

Our facility is equipped with various features and amenities that we hope will create an environment that is welcoming for all. If you have questions or would like to receive additional information regarding the accessibility of our facility and resources, please contact us at 888-902-6463.

For the safety of our guests and preservation of artifacts in our facility, the NASCAR Hall of Fame only permits Service Animals as defined by the ADA inside the facility. Pets and emotional support animals are not identified as Service Animals and are not permitted inside the NASCAR Hall of Fame facility. For more information on identification of a Service Animal, please refer to ada.gov: https://www.ada.gov/resources/service-animals-2010-requirements/.

Cameras are allowed, but images and videos cannot be used commercially. For any media inquiries, please refer to our MEDIA page for more information.

What exit should I take coming from I-77 North?

• Exit John Belk Freeway (I-277 North.) Take Exit (1E) - South Blvd. / Caldwell St. Merge onto South Blvd.

• At the next light, turn left onto Brooklyn Village Ave. Next light, turn right onto Brevard St.

• Entrance to the garage is on the right, just past the overstreet crosswalk.

What exit should I take coming from I-77 South?

• Exit Brookshire Freeway (I-277 South.) Take Exit (1E) and follow to South Blvd. / Caldwell St ramp.

• Turn right onto South Blvd. At the next light, turn left onto Brooklyn Village Ave. Next light, turn right onto Brevard St.

• Entrance to the garage is on the right, just past the overstreet crosswalk.

How do I get to the Hall of Fame coming from US Highway 74 West (Independence Blvd.)?

• Continue on as this turns into John Belk Freeway (I-277 South.) Follow directions above for I-77 South.

How do I get to the Hall of Fame coming from US Highway 75 East (Independence Blvd.)?

• Follow E. Independence to John Belk Freeway (I-277.) Follow to Brooklyn Village Ave Exit and follow directions above for I-77 South.

If you need First Aid assistance, contact the nearest staff member or security guard. In the event of an emergency, please follow the directions of emergency personnel and staff.

In the Pit Stop Café, refuel with a wide selection of sandwiches, chips, snacks and drinks to get your motor running before diving back into the action and history throughout the facility.

• All persons under 17-years-old must be accompanied by a chaperone 18 years or older while visiting the facility.

• The admission fees do not dictate the age requirement for unchaperoned minors.

• Adults are prohibited from purchasing tickets for a minor with the intention of them being unchaperoned during their visit.

The following misconduct will not be tolerated:

• Acts or behavior that NASCAR Hall of Fame management deems to be a safety concern or that interrupts daily operations or guest experience.

• Harassing/ threatening behavior, sexual misconduct, or lewd behavior including inappropriate interaction with guests, associates and exhibits.

• Fighting or physical aggression of any kind, including verbal assaults will not be tolerated.

• Offensive language or gestures are not tolerated.

• Conduct deemed by management to be inappropriate for the peace and good order of the NASCAR Hall of Fame, guests, or associates, and which may adversely affect the safety of others.

• Theft of any kind is not tolerated.

• Refusing to follow verbal or printed instructions or cooperate with NASCAR Hall of Fame personnel or security.

• Clothing with offensive language, obscene gestures/graphics, or nudity is not allowed and clothing that does not sufficiently cover undergarments will not be tolerated.

If you have lost something, please let one of our staff members know. You can also check for lost items by calling 888-902-6463 (10 a.m.-5 p.m. Sunday - Saturday).

We offer a nursing room located on the 2nd floor behind guest services. Please see the guest services desk for assistance.

Where is the entrance to the NASCAR Hall of Fame parking garage?

• The visitor entrance to the NASCAR Hall of Fame parking garage is on Brevard Street. There is an entrance to the garage off of Caldwell Street, however that entrance is reserved for monthly parking only.

Do you validate parking?

• We do not validate parking. Members receive a discounted rate for parking. Call 704-654-4400 to learn more about becoming a NASCAR Hall of Fame member and additional member benefits.

Does the NASCAR Hall of Fame offer oversized parking options?

• Limited oversized parking is available in the 501 S. Caldwell St lot by reservation only. Prices vary. To check availability and make a reservation, call 704-654-4471.

What is the clearance of the NASCAR Hall of Fame parking garage?

• The NASCAR Hall of Fame parking garage has a clearance of 7’6”.

To ensure that all guests have a safe and enjoyable visit to the NASCAR Hall of Fame, the following items are not permitted inside our venues

• Balloons

• Explosives and fireworks

• Illegal drugs

• Outside food or beverage

• Packages, parcels or items where the contents of which cannot be displayed

• Animals, except Service Animals as defined by the ADA, assisting those with disabilities

• Weapons of any kind and size, including guns, knives, scissors and those carried with a permit

• Toy weapons

• Vapes

*Additional items may be added to the prohibited list at any time, without notice, and is at the sole discretion of Venue and Security.

All patrons are subject to search. Management reserves the right to prohibit any items that pose a safety hazard or diminish the enjoyment of a visit by other guests. Prohibited items must be returned to your vehicle or discarded.

Unlawful items that are discovered during security inspections are subject to confiscation, and the person in possession of those items may be denied entrance into the NASCAR Hall of Fame and is subject to arrest. Any prohibited item discovered inside a venue is subject to confiscation.

In partnership with KultureCity, the NASCAR Hall of Fame is sensory inclusive. Sensory kits are available for check out at Guest Services, located in the main lobby.

NASCAR Hall of Fame is a smoke-free facility. Smoking is prohibited in all areas of the venue. The use of smoking products, such as cigarettes, electronic cigarettes, cigars, vape pens, and pipes, is prohibited. Any smoking products brought into the NASCAR Hall of Fame are subject to confiscation. Venue staff is not responsible for the handling or holding of any prohibited smoking products.

What is included with a General Admission Ticket?

• General Admission includes access to all exhibit areas and interactives except for the Simulator Experience. A single simulator ride can be purchased in addition to the general admission ticket at the box office or you can purchase one of the Combo Packages that include the simulator all-day pass.

At what age are children required a purchased ticket?

• Children aged 4 to 12 will be classified under the Youth category for an admission ticket (visit the Pricing tab for current pricing).
• Children aged 3 and under can enter for free and do not require a ticket.
• Teenagers aged 13 and older will be classified under the Adult category for an admission ticket. The classification of the admission ticket does not dictate the age requirement for unchaperoned minors (visit the Unchaperoned Minors tab for policy).

How can I purchase tickets?

• You may purchase tickets online, over the phone or in person at the box office. In addition, you may purchase tickets at one of the kiosks in the main lobby of the NASCAR Hall of Fame.

• Tickets do not need to be purchased in advance of your visit. However, if you’re purchasing a gift, consider purchasing a gift certificate that can be redeemed any time.

Is my ticket valid all-day?

• Yes, you can visit the NASCAR Hall of Fame anytime with your admission ticket during operating hours. Re-entry is permitted by presenting your same day purchased ticket.

Can I purchase a ticket without selecting a day?

• All tickets must have a selected day. However, if you’re unsure of the date of your visit, you can purchase a gift certificate and redeem it any time. Refer to our hours of operation to determine your visitation date.

What can I redeem a gift certificate for?

• Gift certificates may only be redeemed for admission ticket purchases. This includes daily admission, combos and guided tours. Reach out to customer service at 888-902-6463 if you have any questions.

I purchased a combo ticket online. Where do I pick up my combo ticket item?

• Present your ticket upon arrival. The designated staff will ensure you receive all items included in your combo package.

Where do I go after I purchased my ticket online?

• Upon entering the main lobby, the entrance turnstile is located directly to your left. A designated staff member will be available for entry assistance and instructions.

Where is the main entrance of the NASCAR Hall of Fame?

• The entrance is located off of Martin Luther King Jr. Boulevard. To access the Hall of Fame from the parking garage:

  • Walk out of the garage and take a right on Brevard Street.

  • Follow any signage available.

• Continue past Buffalo Wild Wings (on your right).

• Continue around the corner to your right (past BWW).

• The main entrance is located on Martin Luther King Boulevard between Brevard Street and Caldwell Street.

• If you’ve reached Caldwell Street/ the Plaza Ceremonial Gardens, you’ve gone too far.

I purchased a ticket online and selected mobile delivery but did not receive my tickets. What do I do?

• Check your spam, promotions or other inboxes within your email.

• The tickets will be received from guest@nascarhall.com. Try searching for that email address in your inbox.

• If you purchased your ticket on the same date of your visit, present your receipt at guest services upon arrival and your tickets will be printed.

• If you are still having trouble finding your tickets, but received a receipt, present the receipt at guest services upon arrival and your tickets will be printed.

I bought tickets online for the wrong day by accident, what should I do?

• Not a problem! Call customer service at 888-902-6463 and we will exchange your ticket for the correct day.

Are refunds on tickets available?

• Refunds may be approved or denied at the sole discretion of our management team. If you find yourself in need of a refund, reach out to customer service at 888-902-6463.